We recognize that unforeseen circumstances may arise, leading to the need to cancel a reservation or service. To initiate a cancellation, please adhere to the following guidelines:

Cancellations must be made within [X] hours/days before the scheduled arrival or service date.

Cancellation Channels: Cancellations can be processed through our online platform, customer support, or other designated communication channels.

Cancellation Fees: Depending on the timing of the cancellation, a nominal fee may be applicable. This fee covers processing costs and potential loss of revenue.

Refund Policy:

We aim to make the refund process clear and efficient for our customers. Please review the following information regarding refunds:

Refunds are subject to the terms outlined in our cancellation policy. Eligibility is determined based on the cancellation timeline and specific service terms.

Refund Channels: Refunds will be processed through the original payment method unless otherwise specified.

Refund Timeframe: Please allow [X] business days for the refund to reflect in your account. The processing time may vary based on your financial institution.

Exceptional Circumstances:

We understand that certain situations, such as emergencies or unavoidable events, may warrant special consideration. In such cases, we encourage customers to reach out to our customer support team promptly for personalized assistance.

If you have any questions, or concerns, or require clarification regarding our cancellation and refund policies, please don't hesitate to contact us. Our dedicated support team is here to assist you and ensure your experience with Twixhotel remains positive and hassle-free.

Thank you for choosing Twixhotel. We appreciate your trust and look forward to serving you with excellence.